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about randstad
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential by combining the power of today’s technology with our passion for people. We call it Human Forward. In 2019, we helped more than two million candidates find a meaningful job with our 280,000 clients. Furthermore, we trained more than 350,000 people. Randstad is active in 38 markets around the world and has top-three positions in almost half of these. In 2019, Randstad had on average 38,280 corporate employees and generated revenue of € 23.7 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see www.randstad.com.

Find out what it's like to walk a mile in the shoes of a Randstad employee.

Client Partner - Sr. Director

Location: Boston, MA, USA

Notice

This position is no longer open.

Job Number: 41244

Employment Type: Full Time Associate

Position Title: RT Client Partner

External Description:

Job Description:  Client Partner        

Location:  Boston, MA or Washington, DC area preferred

Description

Randstad Technologies is seeking a rock star Client Partner with a proven history of results.   The Client Partner(CP) leads Randstad Technologies’ strategic client engagements, and is responsible for developing deeper business relationships with our clients’ executives and staff.  S/he is responsible for overall client satisfaction, revenue retention and revenue growth of strategic accounts. The CP will identify, direct and participate in business development initiatives. The CP will provide sound leadership, will mentor and develop account team members, and will foster an environment for collaboration, teamwork and results.

The Client Partner will work in a high-paced environment in which he or she is responsible for an assigned territory and/or specific strategic accounts; this makes the ability to multitask and solve problems quickly important. Attention to detail and the proven ability to meet deadlines are also needed. This CP will generally work during normal business hours; remote, office or hybrid work options are possible.  Some travel is required (during normal business conditions).

Job Responsibilities

  • Serves as part of the Randstad Technologies’ Client Success team, responsible for delivering on revenue, retention and client satisfaction targets for strategic accounts.
  • Acts as a true strategic partner and advisor to our clients – understanding their business objectives and regularly providing new ideas to improve their businesses.
  • Manages overall client relationships -- setting and delivering upon client expectations.
  • Cultivates and expands relationships with senior client stakeholders.
  • Guides Strategic Account teams to ensure client growth and account profitability.
  • Partners with Delivery Directors, Program Managers and other Delivery leaders to ensure delivery satisfaction.
  • Supports in the successful development and implementation of Strategic Account Plans.
  • Actively participates as executive sponsor with clients; facilitates Quarterly Business Reviews and spearheads consistent review of project delivery, research, analysis, best practices, etc.
  • Effectively communicates the overall strategic value that Randstad brings to the client relationship.
  • Leads and participates in high-level client presentations and strategic discussions; leads and participates in negotiations with clients including but not limited to contracts, bid pricing, billing, and conflict situations.
  • Marshals internal resources to support client needs.
  • Interprets and anticipates industry trends, identifying and driving industry-specific services, products and solutions to meet them.
  • Serves as the escalation point for account teams and clients.
  • Oversees and ensures quality and messaging on proposal development and capabilities presentations.
  • Oversees and works with account teams to define and develop measurement models for project success with clients
  • Plays a leadership role in ensuring strategy and recommendations are integrated across service lines.
  • Work with company leadership and practice leads to assess workload, set priorities and ensure that client needs are met.
  • Lead and manage team strengths/weaknesses, needs, and resources fostering positive interpersonal relationships along the way.

Requirements and Qualifications                       

The preferred candidate must be able to manage multiple priorities, develop strong relationships within assigned accounts, and:

  • Have 10+ years of relevant industry and/or consulting experience in selling and delivering on technology products, services and solutions;
  • Experience managing accounts in excess of $2M;
  • Have served in both delivery and business development functions for a technology consultancy;
  • Demonstrate strong business acumen;
  • Demonstrate superior written and verbal communication skills and outstanding presentation abilities;
  • Demonstrate natural leadership, motivational and organizational skills;
  • Demonstrate sound judgment and interpersonal skills;
  • Have rapid comprehension and retention of information;
  • Be proficient in salesforce.com.
  • Have earned BS or professional equivalent in electrical engineering from an accredited school; Master's Degree in relevant field preferred.

Additional qualifications sought in this role include:

  • Demonstrates the ability to develop existing business and executive level client relationships, cultivate new relationships, and align with both IT and Business Groups to uncover opportunities and develop solutions.
  • Demonstrates a detailed understanding of business finance. Full understanding of how an investment adds value to the business, how to produce a business case that delivers a compelling financial argument to purchase a solution/service offering, and understanding the principles and application of an ROI model.
  • Capable of identifying, qualifying & closing opportunities with minimal support. Demonstrates expertise in this competency and could support/coach others.
  • Demonstrates a good knowledge/understanding of Randstad Technologies’ capabilities. Able to effectively and consistently vocalize/present value/benefits Randstad solutions.
  • Establishes executive-level contact within Account/Opportunities and demonstrates a detailed understanding of both the customers’ sector and business drivers/challenges.
  • Understands effective negotiation techniques and seeks to apply them in most situations. Is focused on achieving mutually beneficial, "win-win" results and is alert to customer buying signals and identifies and acts on closing opportunities.
  • Knowledge of Federal contracting and experience with Federal programs is useful
  • Direct experience in aerospace industry and/or with large aerospace/defense prime contractors is also preferred

Creates and maintains detailed and accurate Account/Opportunities plans and reviews/updates and communicates these on a regular basis.

What’s in it for you:

  • Largest global staffing leader
  • Competitive salary + bonus
  • Excellent benefits package - medical, dental, vision
  • Generous PTO policy earned from day one
  • Education and professional development
  • Rapid career growth
  • Retirement savings and security
  • Employee stock purchase plan
  • Paid parental leave
  • Short and long term disability
  • Employee assistance program and health advocacy
  • Health and dependent care flexible spending account
  • Metlife auto and home insurance
  • Metlife legal plan
  • Referral reward program
  • Exclusive discounts and programs with dozens of nationwide vendors and retailers

Interested candidates please provide your resume and salary expectations to sheila.bacon@randstadusa.com.

For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.

At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10  Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.  If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.

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Location_formattedLocationLong: Boston, Massachusetts US