Engagement Manager

Job Number: 40034

Workplace Type: Remote

Employment Type: Full Time Associate

Position Title: RT Engagement Manager

External Description:

One of the primary goals of our Major Accounts Program is to create a true account team to support the client and the consultants assigned to that client. A vital member of that team is the Engagement Manager (EM). This dedicated resource will strengthen client relationships by ensuring compliance to all administrative related tasks and enhanced consultant and team support on site. This role will initially be part-time on each account, with the amount of time and potential full-time dedication of a EM to the account driven by the growing requirements of the client and consulting base. Note that this role also could be done off-site or on-site, with a strong preference for on-site time to help create a direct relationship between the EM and the client.

Duties and Responsibilities

• Understanding that each client’s requirements will drive customization of this role, the EM’s responsibilities will coalesce around the following three areas. Note that it will be determined with the Account Team which of these areas will be leveraged initially, which can be targeted for future integration, and which, if any, are not suitable for their specific client environment:
• Client Administrative/ Operational Support:
• Assist with Work Orders (WO)/ Statements of Work (SOW) required by the client for consultant engagements.
• Manage SLA and other reporting required by the client.
• Take part in monthly/ quarterly client reviews to support the above areas
• Initial Consultant Support:
• Assist with candidate interview scheduling, and with the AE/ recruiter as primary, also with interview walk-ins.
• Client-specific consultant onboarding requirements.
• With the AE as primary, assist with consultant first day requirements when needed.
• Coordination of a Randstad Technologies “Welcome Wagon” kit for the consultant.
• Ongoing Consultant Support:
• Coordinate monthly and quarterly consultant and client events
• Proactive consultant touch-bases on a TBD occurrence
• Reactive consultant touch-bases through weekly, on-site “office hours”.
• Actively monitor ongoing WOs/ SOWs end dates, etc. to drive the extension process, or to allow for proactive transition by the consultant into another role (where appropriate). For this, will be responsible for supporting the AEs communication to the client and for direct communication with the consultant (eg, wanted to let you know we’re working on an extension for you).
• Assist Account Managers and Recruiters getting client approved time cards from consultants with late/delayed timecard submissions weekly
• Assist with ends/terminations (eg. walking talent off client site, collecting client badges, equipment)
• Client Support
• Assist the account manager with any soft selling on client meetings
• Work with client managers on recruiting lifecycle, onboarding, and performance maintenance
• Willingness to drive business and have a proactive sales approach

Background

• High School Diploma or GED
• 3-5 years experience providing administrative or operational support in a corporate environment
• Understanding of and or Experience in Staffing Industry – preferred
• Proven ability to maintain various complex reports in a timely manner – Excel spreadsheets and other MS reporting tools preferred
• Excellent interpersonal / customer service skills
• Must have reliable transportation. Travel between client sites will be required

What’s in it for you:

• Largest global staffing leader
• Competitive salary + bonus
• Excellent benefits package - medical, dental, vision
• Generous PTO policy earned from day one
• Education and professional development
• Rapid career growth
• Retirement savings and security
• Employee stock purchase plan
• Paid parental leave
• Short and long term disability
• Employee assistance program and health advocacy
• Health and dependent care flexible spending account
• Metlife auto and home insurance
• Metlife legal plan
• Referral reward program
• Exclusive discounts and programs with dozens of nationwide vendors and retailers

For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.

At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.

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Location_formattedLocationLong: San Francisco, California US