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about randstad
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential by combining the power of today’s technology with our passion for people. We call it Human Forward. In 2019, we helped more than two million candidates find a meaningful job with our 280,000 clients. Furthermore, we trained more than 350,000 people. Randstad is active in 38 markets around the world and has top-three positions in almost half of these. In 2019, Randstad had on average 38,280 corporate employees and generated revenue of € 23.7 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see

Find out what it's like to walk a mile in the shoes of a Randstad employee.

RPO Recruiting Coordinator Manager

Location: United States


Job Number: 39208

Employment Type: Full Time Associate

Position Title: GBS Mgr, RPO Admin

External Description:

As a Manager, Recruiting Operations you will be leading a team of Recruiting Coordinators within the RSR Candidate Care Center.  You will monitor and assist account staff in a matrix based environment to ensure that our Client requirements are met, and develop and maintain a positive working relationship with our account teams.

As a partnership leader you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within the team which includes being accountable for meeting established budget goals, SLAs and KPIs.

The Manager, Recruiting Operations must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skills.

General Duties:

Division Portfolio

  • Recognize team’s overall influence to the division P&L 
  • Active participation in the business review process internally and externally
  • Audit and verify accuracy of division reporting

Client Relationship Management

  • Develop strong Client account relationships and partner to provide innovative solutions to solve Client needs and long term business strategy
  • Develop and refine Client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency
  • Reviews and evaluates progress.  Has the ability and willingness to learn, adaptability to new technologies; flexibility when situations change; and the ability to work in an ambiguous environment

Compliance Management

  • Monitor compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supported
  • Ensure division is meeting diversity goals when applicable
  • Monitor activities to ensure compliance with contractual agreements

SLA Management

  • Ensure all team members are meeting internal RSR SLAs
  • Responsible for meeting customer and candidate satisfaction targets
  • Compile data and produce presentable reports for SLA review
  • Coordinate, as needed, with Reporting Team to make any changes or improvements to reports
  • Responsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction.

Monitoring of Staff

  • Coach and mentor team and provide assistance as needed to reach goals
  • Establishes efficient staffing levels and schedules accordingly to quality standards and production metrics; organize workflow and work assignments
  • Assess/survey quality of work delivered by team based on established performance measures and specific client feedback
  • Collaborate to create action plans for individuals needing improvement to reach client satisfaction targets
  • Follow established metrics, goals and expected performance levels for all team members and identify areas of improvement, provide feedback

Basic qualifications include:

  • Bachelor’s Degree or a minimum of 1 year of management experience required
  • 1+ years of process improvement experience required
  • 1+ years of Client relations experience required
  • 1+ years of experience in researching complex issues and developing recommended action plans
  • Documented support from current Manager and meets Internal Mobility criteria. This and more information about Career Development at RSR - RPO can be found on our OpCo page on Randstad Connect.

Preferred qualifications include:

  • 1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing priorities
  • Experience in resolving conflicts and gaining cooperation among peers, staff and Client
  • Strong business acumen, hardworking, high integrity and a strong desire to succeed
  • Excellent written/verbal communication skills; superior interpersonal and organizational skills
  • Ability to mentor and manage others and provide performance feedback and direction to team members along with the ability to foster a team-oriented environment
  • Ability to provide “outside of the box” thinking in providing strategic solutions on how to operate more efficiently and effectively

At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.



Community / Marketing Title: RPO Recruiting Coordinator Manager

Company Profile:

EEO Employer Verbiage:

EEO Employer Verbiage Displays here

Location_formattedLocationLong: United States, US