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about randstad
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential by combining the power of today’s technology with our passion for people. We call it Human Forward. In 2019, we helped more than two million candidates find a meaningful job with our 280,000 clients. Furthermore, we trained more than 350,000 people. Randstad is active in 38 markets around the world and has top-three positions in almost half of these. In 2019, Randstad had on average 38,280 corporate employees and generated revenue of € 23.7 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see www.randstad.com.

Find out what it's like to walk a mile in the shoes of a Randstad employee.

Client Services Specialist

Location: United States, US

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Job Number: 38830

Employment Type: Full Time Associate

Position Title: RLS Client Services Specialist

External Description:

Objective
The RLS Client Services Specialist’s primary role is to build a strong business alliance between Randstad Life Sciences and designated client companies, including vendor managed accounts. This relationship is founded upon the delivery of all key service objectives and the success of RLS as a supplier of Talent Solutions to the programs in which we are members. This position also
services as a key support function to the Account Manager(s), assisting in the growth and expansion of Randstad’s services in any and all of our partner programs.

Duties and Responsibilities

  • • Account Facilitation and Job Order Management
    • Function as a liaison between Randstad, client organizations, including vendor managed accounts, and external suppliers, ensuring that all key service delivery objectives are met
    • Ensure the discovery of and facilitate the solution to issues and concerns that are identified with program delivery and/or Talent relationships
    • Manage the procurement process, including requisition creation, contractor on-boarding, and contractor off-boarding for assigned accounts.
    • Manage orders internally in applicant tracking system and in external vendor managed systems.
    • Exercise resume screening techniques that manage the highest quality candidates are forwarded to the client for review.
    • Coordinate the candidate interview process on behalf of the hiring managers and/or the managed services program (MSP) contact.
    • Negotiate the billing rates with the client, ensuring that they are aligned with current market rates and the designated job criteria.
    • Coordinate consultant assignment logistics with hiring manager and or MSP contact, including start and end date, location, rate, hours of work, etc.
    • Process consultant merit increases, performance evaluations, and rate reductions.
    • Review Work Orders and revisions to ensure accuracy for invoice processing.
  • Process Alignment and Efficiency Responsibilities
    • Develop and implement operational procedures, resulting in improved service delivery.
    • Coordinate with Operations Team and MSPs for completion of client audits.
    • Coordinate with Strategic and National Account representatives to ensure alignment with Randstad delivery goals and strategy
    • Validate and partner with Corporate and Operations staff to ensure the accurate setup of new RLS partnerships
  • • Account/Budget Performance
    • Implement strategies to capture market share
    • Manage the sale and delivery of products/services to achieve the agreed end result
    • Use performance metrics as a means to gauge, correct, and ensure customer delight
    • Meet and exceed budget, goals, and objectives

Education

  • Minimum High School or GED
  • Preferred 4 Year / Bachelors Degree Bachelor’s degree strongly preferred

Work Experience

  • 3 years of Account management, team lead, or project management experience
  • Previous experience within a vendor managed program or staffing organization strongly preferred

Knowledge, Skills, and Abilities

  • Ability to successfully interface with clients (internal and external)
  • Strong interpersonal and communication skills
  • Proven ability to work within a team environment
  • Ability to make decisions, take direction and execute a plan
  • Detail orientation with follow-through shown in previous jobs
  • Able to communicate with and present at the executive level
  • Ability to handle multiple priorities simultaneously
  • Ability to qualify and close deals
  • Market knowledge and/or product/technical expertise
  • Assertive and ambitious with strong persuasion/negotiation skills

At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.

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Location_formattedLocationLong: United States, US