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Randstad is offering virtual interviews and remote onboarding as we work to open up our local offices safely. In locations where onsite work is currently required, we’ve established safety protocols and controls that meet the guidelines set by the CDC, OSHA and local health authorities.

about randstad
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential by combining the power of today’s technology with our passion for people. We call it Human Forward. In 2019, we helped more than two million candidates find a meaningful job with our 280,000 clients. Furthermore, we trained more than 350,000 people. Randstad is active in 38 markets around the world and has top-three positions in almost half of these. In 2019, Randstad had on average 38,280 corporate employees and generated revenue of € 23.7 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see

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Quality Assurance Manager

Location: Atlanta, Georgia, United States


Job Number: 38588

Employment Type: Full Time Associate

Position Title: Manager, Quality Assurance

External Description:

Position Overview: 

The Quality Assurance Manager is Randstad’s expert in application testing methods and procedures. This role ensures consistent quality in the application environment by developing and enforcing quality assurance procedures, validating processes, providing documentation and training Randstad IT personnel on quality assurance best practices. The QA organization at Randstad has been on a journey over the past 5 years establishing and maturing it’s process, tools, metrics, and people. We are looking to continue this trajectory with a new leader within our team. If you enjoy a fast-paced, constantly evolving, complex environment then this is the right place for you. 


Principle Responsibilities

  • Assess current processes, then design, implement, maintain and continuously improve testing methodologies that support the validation, reliability and quality of software developed by the Randstad IT team and its partners
  • Work with IT Program Managers, Project Managers, Software Development Managers, Business Analysts, Customers, and other stakeholders to understand business process and requirements, functional designs, and technical implementation details
  • Direct test activities and report to stakeholders on the quality and reliability of applications
  • Instill operational excellence using solid performance metrics to implement a set of robust processes to ensure quality
  • Define, communicate and implement software quality assurance standards and best practices
  • Develop, publish and train technical teams on best practices for identifying and resolving defects
  • Formally define and communicate testing methodology, test phases and deliverables required for all software implementations (i.e., unit test, system test, integration test)
  • Design test suites to be implemented by project (or other) team members
  • Develop and report key quality metrics and identify short and long-term plans for improvement
  • Manage development of a comprehensive suite of reusable test cases to provide full test coverage
  • Investigate and propose solutions for test automation where efficiencies can be gained
  • Continually identify process improvements to eliminate inefficiencies and enable application quality
  • Confirm continued quality of applications by running systematic tests to audit quality processes
  • Develop a comprehensive plan for performance and system load testing
  • Collaboration with UAT partners to drive an efficient and effective user testing process and experience
  • Driving our non-production Environment Management process
  • Experience building and leading an offshore QA team


Supervisory Responsibilities:

  • 7 full-time employees
  • 13 contractors
  • Plus additional growth in the next year +


Key Success Indicators/Attributes:

  • Passion for quality improvement 
  • Ability to effectively deal with complex issues and drive to positive outcomes
  • Initiative to proactively identify and solve problems
  • Excellent analytical and problem solving skills 
  • Ability to complete complex tasks in creative and effective ways
  • Self-starter and motivator able to work independently as well as collaborate proactively within various teams and levels
  • Proven ability to assess business needs, prioritize accordingly and escalate appropriately
  • Proven ability to work under tight deadlines in a changing/growing environment
  • Significant experience with PowerPoint, MS Visio, Google Docs

Education and Experience

  • Bachelor’s degree in Computer Science, Information Systems or equivalent experience
  • 8+ years’ hands-on test planning and execution experience
  • 8+ years experience with designing, implementing and maintaining high quality testing standards and procedures
  • 5+ years leading a QA organization
  • Expert in QA concepts and methodologies
  • Experience effectively using and communicating QA metrics to drive improvements


At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

This position is subject to the Federal Contractor Vaccination Mandate (Executive Order 14042). As a condition of employment, all employees (onsite or remote) must provide: (1) proof of full vaccination against COVID-19 or (2) have a valid/approved medical or religious accommodation. COVID-19 test results are not acceptable proof of vaccination status.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.




Community / Marketing Title: Quality Assurance Manager

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Location_formattedLocationLong: Atlanta, Georgia US