about randstad

Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.

Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs. We generated revenue of €27.6 billion. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see www.randstad.com  

MSP Operational Excellence Manager

Location: United States

Notice

This position is no longer open.

Job Number: 38568

Workplace Type: Remote

Employment Type: Full Time Associate

Position Title: RSR NAM Op Excellence Mgr

External Description:

Operational Excellence is a role supporting the growth, performance and retention of the RSR client portfolio. This position helps to drive reporting and documentation that ensure our delivery teams are optimizing continuous improvement while meeting our client’s delivery goals.

Duties

  • Consult and execute on initiatives that drive Client Success and Quality Operations.
  • Identify and standardize best practices across all solutions. Curate centralized resources with standardized templates and operational guidance.
  • Develop detailed documentation such as standard operating procedures, process flows and communication templates.
  • Advocate on behalf of delivery teams in cross-functional work streams impacting people, process or technology.
  • Perform in-depth data analysis (reviewing, manipulating, interpreting, identifying trends and presenting) of a suite of reports and data. Leverage data insights to diagnose performance and service delivery trends or issues.
  • Interface with RSR solution leaders in Managed Services Provider (MSP).

Basic Qualifications

  • Bachelor’s Degree or 8+ years of equivalent work experience required
  • 5-7+ years of combined business and operations leadership and demonstrated successes within a complex organization
  • Intermediate to Advanced G Suite skills

Preferred Qualifications

  • Six Sigma, Lean, process re-engineering methodologies
  • Project Management
  • Software: MS Visio, LucidChart, Smartsheet, ClickUp or similar tools

Competencies

  • Excellent Execution - drive excellent execution by setting up robust processes to execute strategies andfollow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading execution
  • Intellectual Strength - leverage strong intellectual power to identify pattern and draw insights from information in order to conceptualize strategic direction, solve problems and identify opportunities
  • Agility - proactively address change on all dimensions. They anticipate change and view situations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risks
  • Connect - identify potential for synergies across the business and build commitment to achieve shared goals. They thrive on working with people (internal & external, clients & flex workers) that represent a mix of backgrounds, insights and perspectives

● Partner - build strategic partnerships with delivery teams.

 

At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.

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Location_formattedLocationLong: United States, US