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Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential by combining the power of today’s technology with our passion for people. We call it Human Forward. In 2019, we helped more than two million candidates find a meaningful job with our 280,000 clients. Furthermore, we trained more than 350,000 people. Randstad is active in 38 markets around the world and has top-three positions in almost half of these. In 2019, Randstad had on average 38,280 corporate employees and generated revenue of € 23.7 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see

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VP SOW Services

Location: United States, US


This position is no longer open.

Job Number: 37854

Employment Type: Full Time Associate

Position Title: Kaiser VP SOW Services

External Description:


The SOW MSP Senior Program Director is responsible for developing and leading a global client SOW MSP (Managed Service Program) Procured Services Management solution. The SOW MSP Senior Program Director provides strategic direction and senior operational leadership of a global account.  The role is also responsible for driving revenue growth while leading and motivating a global delivery team to ensuring clients receive added value and strategic level expertise.  The SOW MSP Senior Program Director works closely with client operational leadership, procurement stakeholders, and suppliers to ensure program services are aligned to changing needs and contractual service levels. 


  • Strategic Account Leadership
    • Develops strong client relationships, communicate client requirements to internal operations and business, and provide innovative solutions to solve client needs 
    • Establishes and maintains effective client relationships to assess, recommend and extend our services within the account to promote new business opportunities as appropriate (e.g. cost savings, process improvement)
    • Develops and refines global client account strategies, identifies areas for improvement, and implements solutions needed to improve customer experience
    • Ensures compliance, risk, and data protection - accountable to identify and report risks and handle data in accordance with the highest standards of data protection
    • Gathers market intelligence and develops thought leadership to inform client strategies and program outcomes; align with client business objectives
    • Serves as spokesperson for innovative SOW MSP procured service management strategies and process optimization to internal and external stakeholders globally
    • Works to ensure a cohesive and highly motivated global account team environment with the responsibility to foster effective knowledge share and skill transfer across global teams


  • Client Delivery Execution
    • Serves as RSR client SOW MSP procured service management program focal for all executive client stakeholders across the account and develops partnering relationships with client program sponsor and project buyer communities
    • Responsible for client operations and service aspects as well as for the implementation, direction, quality and compliance program adherence, financial goals, and management of an MSP with multiple sites and suppliers
    • Provides escalation management of global client issues, ensure timely resolution, direct corrective action as needed 
    • Liaises with contractual and legal issues where client involvement is required
    • Confirms client’s needed procedural changes and develops/deploys communication plans to impacted suppliers and client users in a timely manner
    • Establishes global account performance expectations to ensure KPI’s and SLA’s are exceeded
    • Collaborates with RSR VMS and Business Analysts to ensure program performance reporting is available to key client stakeholders and performs insightful analysis of operating data; to make recommendations or lead changes to program delivery model or technology
    • Use performance feedback and analysis to make recommendations on optimal Supplier utilization or needed rationalization actions
    • Assess client’s service perception via surveys, site visits, and roundtable forums
    • Accountable for monthly/quarterly reporting of the MSP on the various metrics that have been established for the program
    • Provides customers with regular updates regarding the program delivery, including latest industry trends, best practices internally and externally as well as potential program enhancements
    • Develops deep competency knowledge of the historical and projected buying needs of the client and performance of the service supplier community
    • Drives program evolution while keeping with client's strategic needs and expands program nationally and globally in cooperation with the client
    • Coordinates communicates and leads the change management efforts related to the MSP, both within Randstad and the client
    • Promotes and ensures full use of program VMS systems (and other supporting technology) to ensure optimum, cost-effective, timely, and quality services; escalates technical issues to client sponsor or VMS representatives as needed
    • Ensures development and deployment of Standard Operating Procedures (SOP) to MSP program team, suppliers, and client project buyer communities


  • Team Management
    • Coaches and develops the team to develop their potential, to support individuals, and drive performance and behavior using the competency framework and KPI’s to aid and drive performance and retention
    • Establishes metrics and expected performance levels of all team members and provide feedback and coaching where appropriate - set goals to help prioritize resources
    • Ensures all global people management processes are carried out in line with company policy
    • Ensures team goals are aligned to meet SLAs and budget
    • Enlists key subject matter experts to create and deliver training where necessary on the appropriate skills and techniques needed to achieve results 
    • Ensures managers provide appropriate induction, development, reward, and succession planning opportunities to engage team members
    • Provides assigned resources adequate oversight, training, and leadership to ensure they reach potential
    • Acts as the day-to-day escalation contact for program resources within the account
    • Demonstrate inspirational leadership and lead by example
    • Reports to Regional, Category, or Program Vice President and continues governance, leadership, liaison, and SME responsibilities down to subordinate program team
    • Travel will be required - works under minimal supervision


  • Financial Performance Accountability
    • Ensures the delivery of the overall solution meets budget and time goals globally
    • Responsible for managing the account P&L to include leadership in forecasting and budgeting process
    • Manages expenses responsibly within agreed parameters
    • Directs audit of all invoices and billing accruals, as needed 
    • Maintains knowledge of contract schedules & contractual terms and with the ability to execute against them



  • Bachelor Degree in Procurement, business, or a related field with a minimum of 6-12 years experience in a corporate or outsourced procurement function
  • Minimum of three years experience in managing a functional procurement group handling significant processing volumes with several staff buyers or category specialists under the supervision
  • A minimum of at least three years experience in a role with global responsibility is required
  • Proven procurement track record progression from Buyer roles to Procurement Category Lead roles (preferably with a concentration in IT category and other professional services / indirect spend)



  • Ability to lead others and provide overall instruction and direction to subordinate team
  • Skilled in communicating effectively verbally and in writing, both in one-on-one and in group presentation settings with various levels of professionals both internal and external
  • Ability to establish and maintain effective working relationships
  • Ability to professionally and effectively represent the organization as required
  • Ability to perform accurately in a detailed environment while being able to effectively prioritize, organize and perform multiple work assignments simultaneously
  • Ability to self-manage workload, set target dates, meet deadlines, follow processes, and develop and implement project road maps to achieve optimum results
  • Ability to demonstrate high-level customer service to internal and external clients
  • Ability to effectively influence others at various levels within the organization and who represents clients
  • Ability to negotiate pricing and delivery terms with service supplier firms
  • Knowledge of and the ability to utilize best practices in purchasing, procurement, and client negotiation
  • Knowledge of and the ability to effectively utilize accounts payable, purchase order, and Vendor Management Systems and related technology tools

Equal Opportunity Employer: Minorities/Women/Veterans/Disabled

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.



Community / Marketing Title: VP SOW Services

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Location_formattedLocationLong: United States, US