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about randstad
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential by combining the power of today’s technology with our passion for people. We call it Human Forward. In 2019, we helped more than two million candidates find a meaningful job with our 280,000 clients. Furthermore, we trained more than 350,000 people. Randstad is active in 38 markets around the world and has top-three positions in almost half of these. In 2019, Randstad had on average 38,280 corporate employees and generated revenue of € 23.7 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see

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MSP Global Training Specialist

Location: United States, US


This position is no longer open.

Job Number: 36655

Employment Type: Full Time Associate

Position Title: MSP Global Training Specialist

External Description:

MSP Global Training Specialist 

Who we are

Randstad Sourceright provides both capacity and expertise to ensure that our clients acquire the highest caliber of candidates in the most strategic and efficient way possible. We are passionate about unleashing the potential of the global workforce with agile total talent solutions and exceptional talent advisory skills. We pride ourselves on a strong culture of diversity, inclusion, and employee belonging. If you would like to join a worldwide community of caring and passionate colleagues, inspiring and transparent leadership, endless personal and professional growth opportunities and more - than you belong here. 

Who you are in this role 

The MSP, Global Training Specialist enables the delivery of training, development, and operational onboarding, in support of outperformance in our managed service program (MSP) business globally. A gifted facilitator who leverages their expertise in operations, technology, recruitment, and talent advisory skills to determine the most effective and consumable means to train. Although global in scope, they ensure curriculum is localized, integrated, up-to-date and utilizes innovative delivery techniques and modalities to maximize skill acquisition, compliance, and knowledge retention - while constantly measuring and monitoring training effectiveness. 

A love of humans, a passion for excellence, collaboration, and a strong desire to make a difference in the world of work are key traits for success in this role. Moreover, the MSP Global Training Specialist is a keenly motivated problem-solver and self-starter who exhibits curiosity, intelligence, customer centricity, and a deep connection to the employee population to support a learning culture. They feel at home in a fast-paced, productive, dynamic, and collaborative environment that is dedicated to unlocking the power and unlimited potential embedded in each individual. 

Specifically, this role will have impact by holding responsibility for

  • Partner with the Global Learning and Development Team and Regional Operational Leadership Teams to create and execute a local training strategy; including an operational onboarding program for new hires for a variety of roles within MSP operations and delivery 
  • Partner closely with the Technical Trainer and Global Infrastructure and Strategic Technologies (GIST) team to develop, deliver, and assess technology training for various systems
  • Develop and support the implementation of a training curriculum to increase the capability of our employees to exceed customer expectations and create added value
  • Partner with Operations Leadership Team and HR to identify training opportunities and develop appropriate training interventions 
  • Drive training program evolution, design, and implementation strategy
  • Problem-solving and root cause identification skills through data driven needs assessments 
  • Identify and understand the scale and magnitude of change impacts on the organization and support implementation and adoption
  • Partner with operations and legal stakeholders to support compliance of all mandated training 
  • Leverage our various learning platforms (LMS, internal intranet site “Connect”, google suite) for blended learning strategies to support adult learning preferences 
  • Effectively deliver training and be able to evaluate comprehension and application of subject material
  • Apply the 70-20-10 methodology to overall training program strategies 
  • Act as a learning SME and consultant to the business leaders 
  • Promote, measure, and report training outcomes of learning effectiveness 
  • Create powerful virtual and classroom learning experiences that develop skills which are immediately applicable in work
  • Work in close collaboration with a wide range of partners (i.e. regional learning teams, regional operation teams, implementations teams..etc) to provide an individualized learning experience for individual market needs 
  • Engage SMEs from across the global business to help support learning interventions and co-facilitate training sessions for niche skills 
  • Navigate our learning management system  - registering users, setting up modules and programs, course details, attaching digital assets, running reports, accessing transcripts, and key administrative duties

 Your experience 

  • Degree or certificate in education, learning and development, or adult learning theory is not required but seen as an asset 
  • Experience in consultation, curriculum design, delivery and facilitation strongly preferred
  • Experience with large-scale organizational change effort within MSP operations and delivery strongly preferred 
  • Excellent presentation, communication and spoken communication skills
  • Demonstrated ability to build trusted relationships across a diverse range of stakeholders
  • Demonstrated ability to prioritize, manage several projects and initiatives at once, executing against a broad roadmap
  • Demonstrated ability to empathize and communicate with employees at all levels
  • Adaptability, ability to navigate and thrive amidst change and ambiguity
  • Excellent interpersonal skills, including written, verbal, and visual communication skills
  • Proven ability to manage multiple, complex assignments with proven ability to assess priorities while delivering high-quality results
  • Develop dynamic and engaging learning content through the use of videos, slide decks, and reference materials  
  • Advanced PPT and Google Slides experience
  • Intermediate experience with the Google suite of products
  • MSP experience and/or process knowledge strongly preferred


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.



Community / Marketing Title: MSP Global Training Specialist

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Location_formattedLocationLong: United States, US