Covid-19 Response:

Randstad is offering virtual interviews and remote onboarding as we work to open up our local offices safely. In locations where onsite work is currently required, we’ve established safety protocols and controls that meet the guidelines set by the CDC, OSHA and local health authorities.

about randstad
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential by combining the power of today’s technology with our passion for people. We call it Human Forward. In 2019, we helped more than two million candidates find a meaningful job with our 280,000 clients. Furthermore, we trained more than 350,000 people. Randstad is active in 38 markets around the world and has top-three positions in almost half of these. In 2019, Randstad had on average 38,280 corporate employees and generated revenue of € 23.7 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see

Find out what it's like to walk a mile in the shoes of a Randstad employee.

VP, Sales & Customer Experience

Location: Chicago, Illinois US


This position is no longer open.

Job Number: 36542

Employment Type: Full Time Associate

Position Title: MC VP, Sales & Customer Exp

External Description:

The VP Market Sales 1 is a strategic leader with territory management responsibility. This person is responsible for driving profitable growth of a specified geography; managing a P&L, and maintaining relationships with C- level contacts within the client organizations while ensuring consistent product delivery and compliance. The VP Market Sales is responsible for the geographies professional sales activities, managing multiple branches, regularly meeting and interacting with clients. 
  • Oversee direct staff, ensuring that they are appropriately equipped with the knowledge, training and tools to effectively execute their jobs.
  • Lead, engage, develop and grow account teams in tandem with business, holding others accountable, having coaching conversations, conducting performance reviews, and ensuring Individual Development Plans are in place
  • Have ultimate accountability for retention and monitoring progress of teams, and identifying areas of opportunity. Develops “bench” and creates succession plans and always looks to hire a replacement.
Business Development & Operational Excellence
  • Evaluate the potential for the business, identify current business strengths, and orchestrate the completion of a strategic business plan for growth in the district territory. Drive the sales effort with continual contact and face to face meetings with C level executives.
  • Maintain, build and grow client relationships, positioning Randstad as a staffing industry leader. Manage relationships with current clients to identify future needs and provide thought leadership.
  • Track, analyze and communicate overall progress of sales efforts against activity targets - weekly, monthly, quarterly and annually to achieve financial objectives of assigned areas, including operational improvements, expense management, account growth, and revenue and contribution attainment.
  • Establish, hone and communicate business plans with SVP, Market Development to define and drive strategies to maximize profitability and customer satisfaction.
  • Implement innovative strategies while collaborating with operations & branch staff to drive peak performance at all times, and sustain high client satisfaction levels
  • Achieve budget profitability and identify opportunities for new revenue streams in partnership with peers by selling and implementing new business opportunities and supporting the sales process locally and regionally.
  • Actively participate and network within community to build business, Randstad visibility and stay abreast of industry/market trends
  • Ensure appropriate business controls are in place to satisfy audit requirements and to protect customers and company assets
  • Monitor and control costs and bear responsibility for full P&L and work with senior management to ensure profit of the business, adherence to the contract and SLAs, and to seek out opportunities for improvement
  • Ensure profitability and health of assigned geography via key wellness indicators, financial and operation reporting, compliance, pricing, etc.
  • High School diploma or equivalent required
  • Bachelor’s degree highly preferred
  • Master’s level work a plus
Work Experience
  • 7+ year’s minimum of staffing industry experience
  • 5+years of people management highly preferred
  • 2+years of demonstrated success in selling large accounts, staffing experience highly preferred

Interested candidates should send their salary requirements and resumes to

Knowledge, Skills, and Abilities
  • Strong management skills based on several years of experience, including people development and team building
  • Unsurpassed level of professionalism and ability to communicate at all levels of the client organization
  • Experience in building business including time and territory management, sales and proposal presentation to clients.
  • Ability to achieve profitable sales development and growth through management and development of branch managers and agents.
  • Ability to provide sound leadership to a team, demonstrate guidance and coaching abilities, and direct team to achieve set objectives.
  • Demonstrate the ability to identify customer’s needs and to deliver, decline, or adjust expectations.
  • Proven track record of quantified sales and service abilities within a similar environment
  • Ability to effectively prioritize workload
  • Ability to develop high performing consultants and teams
  • Strong customer focus and customer service skills
  • Excellent communication, interpersonal and organizational skills
  • Demonstrated experience managing large, complex accounts or projects
  • Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements
  • Strong organizational, analytical, and problem-solving abilities.
  • Superior consulting, leadership, management, interpersonal and mentoring skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.



Community / Marketing Title: VP, Sales & Customer Experience

Company Profile:

EEO Employer Verbiage:

EEO Employer Verbiage Displays here

Location_formattedLocationLong: Chicago, Illinois US