Covid-19 Response:

Randstad is offering virtual interviews and remote onboarding as we work to open up our local offices safely. In locations where onsite work is currently required, we’ve established safety protocols and controls that meet the guidelines set by the CDC, OSHA and local health authorities.

about randstad
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential by combining the power of today’s technology with our passion for people. We call it Human Forward. In 2019, we helped more than two million candidates find a meaningful job with our 280,000 clients. Furthermore, we trained more than 350,000 people. Randstad is active in 38 markets around the world and has top-three positions in almost half of these. In 2019, Randstad had on average 38,280 corporate employees and generated revenue of € 23.7 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see www.randstad.com.

Find out what it's like to walk a mile in the shoes of a Randstad employee.

Client Delivery Manager

Location: Charlotte, North Carolina US

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Job Number: 35331

Employment Type: Full Time Associate

Position Title: RT Client Delivery Manager

External Description:

Randstad is the #1 HR Services Provider in the world, and we are hiring internally for a Client Delivery Manager to join our winning team. The Client Delivery Manager will provide strategic and tactical operational leadership to client accounts while ensuring the successful delivery of contractual obligations (SOW’s). They will lead by example by implementing strategies to capture market share and manage sale and delivery of products and services to achieve the agreed-upon end result. 

What you get to do:

  • Liaison with Client contacts and the Company peers on initiatives and organizational changes 
  • Provide strategic and tactical operational leadership to client account(s)
  • Instill and maintain operations blueprints
  • Ensure successful delivery of contractual obligations
  • Impact internal and external operations
  • Implement strategies to capture market share 
  • Manage the sale and delivery of products/services to achieve the agreed end result  
  • Use performance metrics as a means to gauge, correct, and ensure customer delight
  • Meet and exceed budget, goals, and objectives

What you need to bring:

  • 3-5 years of related experience managing large, complex accounts or projects
  • Bachelor’s degree preferred
  • Experience presenting to C-level executives
  • Excellent communication, interpersonal, and organizational skills
  • Experience describing and documenting project or client requirements
  • Detail-oriented with a concern for quality
  • Strong management experience including people development and team building
  • Proficiency with Microsoft Office tools and Google Suite

Equal Opportunity Employer: Minorities/Women/Veterans/Disabled

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.  If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.

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Location_formattedLocationLong: Charlotte, North Carolina US