Covid-19 Response:

Randstad is offering virtual interviews and remote onboarding as we work to open up our local offices safely. In locations where onsite work is currently required, we’ve established safety protocols and controls that meet the guidelines set by the CDC, OSHA and local health authorities.

about randstad
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential by combining the power of today’s technology with our passion for people. We call it Human Forward. In 2019, we helped more than two million candidates find a meaningful job with our 280,000 clients. Furthermore, we trained more than 350,000 people. Randstad is active in 38 markets around the world and has top-three positions in almost half of these. In 2019, Randstad had on average 38,280 corporate employees and generated revenue of € 23.7 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see www.randstad.com.

Find out what it's like to walk a mile in the shoes of a Randstad employee.

Program Manager

Location: Malvern, Pennsylvania US

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Job Number: 33201

Employment Type: Full Time Associate

Position Title: RCS Program Manager

External Description:

Randstad, the largest staffing firm in the world, is hiring an experienced Program Manager to support our Randstad Corporate Services (RCS) division. RCS offers our clients a highly customizable, partnership-driven solution providing a single point of access to a variety of workforce solutions through an on-site model powered by robust technology. 

Our Program Managers lead the account teams that act as an extension of our client’s HR function. This role provides day-to-day leadership and management to ensure the client receives the highest level of quality service in a timely and cost-effective manner. The Program Manager will oversee all operations, executing goals, and identify opportunities for new revenue streams to sustain and grow business. 

What you get to do:

  • Lead and develop account teams optimizing service delivery to clients
  • Produce measurable and cost-effective results aligning with the client’s business drivers
  • Build, maintain, and grow the strategic partnership with the client and/or suppliers
  • Gain a comprehensive understanding of the client’s business
  • Ensure adherence to contractual obligations to optimize account performance
  • Identify opportunities for new revenue streams
  • Offer innovative employment solutions
  • Work with senior management to ensure the profitability of the business
  • Manage adherence to the contract and SLA’s 
  • Seek out opportunities for improvement by effectively allocating resources to yield the best ROI
  • Develop requirements for reports, forecasts, analyses, and other marketing-related activities
  • Be responsible for full P&L, control costs, and continuously resolve operational challenges 
  • Ensure that the recruiting team’s talent pipeline aligns with the client’s needs 
  • Maximize RCS specific tools for recruitment, selection, and retention of talent 
  • Effectively deliver Randstad’s operational standards with excellence

What you need to bring:

  • 5+ years of business experience with a minimum of 1 year in staffing or in the client’s industry
  • Unsurpassed level of professionalism and ability to communicate at all levels
  • Demonstrated ability to manage and resolve complex client situations in an effective manner
  • Strong organizational, analytical and problem-solving abilities
  • Ability to work independently and manage multiple priorities and deadlines 
  • Ability To present business reviews and workforce strategies to client groups
  • Demonstrated ability to identify client’s needs and to deliver or adjust expectations
  • Proficiency using Google mail, calendaring and shared drives

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.  If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.

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Location_formattedLocationLong: Malvern, Pennsylvania US