about randstad

Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.

Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs. We generated revenue of €27.6 billion. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see www.randstad.com  

Technical MSP Program Manager

Location: Eagan, Minnesota US

Notice

This position is no longer open.

Job Number: 31904

Workplace Type: On-site

Employment Type: Full Time Associate

Position Title: RCS Program Manager

External Description:

The Program Manager leads the account teams that act as on-site extensions of the clients HR function. This role provides day-to-day leadership and management to ensure the client receives the highest level of quality service in a timely and cost-effective manner though the management of full P&L, client relationships and Alliance Supplier relationship management, account management, team management and people development.
 
The Program Manager will oversee all operations and is responsible executing against goals and identifying opportunities for new revenue streams to sustain and grow RCS business.

The Program Manager will:

 
Position summary Percentage of time
  • Lead and develop account teams optimizing service delivery to clients and producing measurable and cost-effective results aligning with the client’s business drivers, strategic direction, and processes 20%
  • Build, maintain and grow strategic partnership with the clients and/or Alliance Suppliers through a comprehensive understanding of the client’s business and ensure adherence to contractual obligations to optimize account performance 20%
  • Identify opportunities for new revenue streams by offering innovative employment solutions, working with both clients and talent to identify employment needs and priorities and provide appropriate workforce solutions 20%
  • Work with senior management to ensure the profitability of the business, adherence to the contract and SLA’s, and seek out opportunities for improvement by effectively allocating resources to yield the best ROI 10%
  • Develop requirements for reports, forecasts, analyses, and other marketing related activities 5%
  • Be responsible for full P&L, monitor and controlling costs, continuously resolve operational challenges that impact the effectiveness of the account 10%
  • Oversee team’s building and maintenance of a talent pipeline that aligns with the client’s needs and output requirements 5%
  • Attend networking events within the client industry and introduce cutting edge services from the staffing market 5%
  • Effectively deliver Randstad’s operational standards with excellence while using RCS specific tools for recruitment, selection, and retention of talent and client development activities 5%

Knowledge, skills, and abilities
  • Ability to multi-task and effectively prioritize workload
  • Unsurpassed level of professionalism and ability to communicate at all levels Demonstrated ability to manage and resolve complex client situations in an effective manner
  • Strong organizational, analytical, and problem solving abilities
  • Ability to work independently and manage multiple priorities and deadlines in a fast-paced environment
  • Intermediate knowledge of MS Office and Outlook
  • Ability to present business reviews and workforce strategies to client groups
  • Demonstrate the ability to identify customer’s needs and to deliver, decline, or adjust expectations
  • Proficient using Google mail, calendaring and shared drives
Education
  • Bachelor’s degree required
  • Master’s level work a plus

Work experience
  • Five to seven years of business experience with a minimum of one in either staffing or in the client’s industry of specialization

 

about randstad
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential by combining the power of today’s technology with our passion for people. We call it Human Forward. In 2019, we helped more than two million candidates find a meaningful job with our 280,000 clients. Furthermore, we trained more than 350,000 people. Randstad is active in 38 markets around the world and has top-three positions in almost half of these. In 2019, Randstad had on average 38,280 corporate employees and generated revenue of € 23.7 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see www.randstad.com  

Get to know us and find out "What More Could You Do" at Randstad

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
 
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.  If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.

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Location_formattedLocationLong: Eagan, Minnesota US