Operations Manager

• Maintain regular communication with key external client contacts and end users focused on expanding depth and increasing market and wallet share while providing tailored services and ensuring the highest level of client satisfaction
• Oversee daily site operations with regard to resources, time, productivity, budget, quality of service while reducing turnover and increasing attendance/hours worked thus keeping the workforce engaged and motivated and contributing to profitability 
• Manage and coach account management team regularly to evaluate its execution of the RIS solution, including the status of deliverables, achievement of KPIs, and opportunities for growth 
• Develop and draw upon an extensive understanding of the client’s business, strategic direction, processes and policies and utilize to appropriately position RIS to further penetration
• Ensure compliance and coordinate efforts pertaining to unemployment hearings, applicant screenings (background, assessments, drug testing), safety, payroll, I-9s, and workers compensation 10%
• Collaborate with AVP or Partnership Director in recruiting, on-boarding, managing and developing staff for the account and the cluster 
• Conduct Quarterly Business Reviews in tandem with Workforce Consultant providing proactive feedback for future performance 

• HS Diploma HS Diploma
• Bachelor’s degree highly preferred

• 5+ years business experience preferred
• 1+ years people of management required
• Minimum 1 year in staffing or client’s industry a plus Knowledge, skills, and abilities
• Ability to develop strong working relationships with all levels
• Advanced knowledge of Word, Excel, and PowerPoint
• Experience in multi-tasking, prioritizing work, and effective time management skills
• Excellent written and verbal communication skills
• Must be comfortable presenting to and influencing various levels of management
• Strong leadership, problem solving, and decision making skills required
• Must be innovative in approach, willing to take risks and operate successfully in ambiguous situations while simultaneously uncovering opportunities for growth
• Business acumen – P&L responsibility
• Sales minded (internal sales, market share)

about Randstad

Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential. We do this by combining the power of today’s technology with our passion for people. We call it Human Forward. Our services range from regular temporary Staffing and permanent placements to Inhouse Services, Professionals, and HR Solutions, including Recruitment Process Outsourcing, Managed Services Programs and  outplacement. Randstad is active in 38 countries around the world and has top-three positions in almost half of these. In 2018, Randstad had on average 38,820 corporate employees and 4,826 branches and Inhouse locations. In 2018, Randstad generated revenue of € 23.8 billion and holds the world’s number one position in its industry since November 2018. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext Amsterdam, where options for stocks in Randstad are also traded.