Operations Specialist
Location: Englewood, Colorado US
Notice
Job Number: 29444
Workplace Type: On-site
Employment Type: Full Time Associate
Position Title: RD BE Operations Specialist I
External Description:
Position not limited to Woburn, MA Applicants
The Randstad Technologies Sales Services Group (SSG) supporting National Strategic Organization (NSO) is responsible for operational support of, and compliance to, our NSO client contracts. SSG reviews contracts and amendments and participates in client trainings to get a solid understanding of the client’s required processes, rules of engagement and onboarding requirements. SSG works in conjunction with the NSO Strategic Account Director, Client Delivery Manager (CDM), Field Operations Specialists, Randstad Payroll, Billing, and Accounts Receivable to meet the needs of our customers as well as ensuring we are following Randstad’s policies and procedures.
Job Responsibilities of Operations Specialist:
Responsible for the daily, weekly, monthly or quarterly tasks assigned by the Operations Lead to ensure smooth internal operations and compliance for our NSO Accounts. Specific tasks that the Operations Specialist performs include:
- Managing daily, weekly, monthly, and/or quarterly reports, both client required or internal.
- Auditing of client required paperwork and/or client screening requirements.
- Updating Manuals and client required forms on Randstad’s intranet.
- Regular support and training for Field Operations Teams to understand client’s onboarding requirements and payroll /billing requirements.
- Attend monthly aging calls with Accounts Receivable and address aging items such as bill rate or hours discrepancies as needed.
- Manage client specific email inboxes which the field will use to ask operational questions and send onboarding paperwork notifications.
- Maintain client specific email distribution list
- Gather all required data for client audits
- Conduct regular internal audits
- Review client contracts, amendments, and client handbooks.
- Address all bill rate discrepancies between client system and internal back office system
- Add/remove users to/from client systems.
Required Skills
- A solid work ethic and sense of commitment
- Strong organizational and time management skills including the ability to complete concurrent tasks in a timely fashion; thrive and adapt in a fast paced, dynamic environment
- Excellent relationship skills to communicate proactively and partner effectively with external clients and internal stakeholders.
- Strong interpersonal, written and verbal communication skills.
- Ability to take direction as well as work well independently
- Detail oriented and strong problem solver
- Bachelor’s Degree
- 2+ years professional experience demonstrating the above skills preferred
About Randstad
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential. We do this by combining the power of today’s technology with our passion for people. We call it Human Forward. Our services range from regular temporary Staffing and permanent placements to Inhouse Services, Professionals, and HR Solutions, including Recruitment Process Outsourcing, Managed Services Programs and outplacement. Randstad is active in 38 countries around the world and has top-three positions in almost half of these. In 2018, Randstad had on average 38,820 corporate employees and 4,826 branches and Inhouse locations. In 2018, Randstad generated revenue of € 23.8 billion and holds the world’s number one position in its industry since November 2018. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext Amsterdam, where options for stocks in Randstad are also traded
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Location_formattedLocationLong: Englewood, Colorado US