about randstad

Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.

Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs. We generated revenue of €27.6 billion. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see www.randstad.com  

Client Delivery Manager

Location: Chicago, Illinois US

Notice

This position is no longer open.

Job Number: 28374

Workplace Type: On-site

Employment Type: Full Time Associate

Position Title: RT Client Delivery Manager

External Description:

Role of the Client Delivery Manager

  • Build job order from VMO into BullHorn and distribute to the appropriate recruiting team (s)
  • Work alongside Sales Reps and Recruiters to submit the best qualified candidates to the client
  • Maintain and grow close relationships with the CRM’s/VMO’s to aide in moving candidates up the ladder and in front of the hiring managers
  • Track and organize candidates status, shortlists, and interviews
  • Manage and monitor onboarding process for all new hires
  • CDM= “Air Traffic Control”

Daily Tasks

  • Review and build new job orders
  • Review all submittals and resumes; submit the best qualified candidates to the client
  • Track and document of all orders on the whiteboard
  • Follow up on all pending items and tasks such as disqualifications, shortlists, interviews, onboarding, etc.

Building New JOB Orders

  • Determine if the order has all the job requirements necessary for recruiters to successfully source qualified candidates. If the job description is generic the CDM will need to reach out to the CRM/VMO to request more details and the Sales Rep can reach out to the manager. Once the job posting has been qualified then the CDM will build the job posting in BullHorn then route to the appropriate recruiting team (s).
  • Recruiters submit their candidates to the CDM and Sales Rep for review: The CDM ensures recruiters are using the correct resume format and submittal template, as well as providing additional forms or samples that are required for each account. CDM review resumes using the QA system to qualify resumes and reject resumes that do not meet the job requirements. Works with the Sales Rep to inform them if they have pending submissions within a 2 hour timeframe.

Escalation Point for Job Order Distribution:

  • Send Job Orders to Recruiting Teams
  • Send Job Orders to Virtual Recruiting Teams – as needed – third level of escalation

Building Relationships

  • The CDM is the single point of contact for the CRM’s and VMO’s
  • CDM works hand-in-hand with the Sales Reps and the Recruiters

Teamwork

The CDM participates in all daily conference calls with the team to streamline communication, discuss challenges, job posting coverage, and candidate’s status.

 

The team calls are created to drill down on possible obstacles, coverage, issues, discuss solutions, status of candidates (i.e. confirmation of interviews and preparation of the candidates). Goal is to avoid delays in the submittal process and move candidates to the hiring process.

In addition, the CDM is an active participant on weekly Supplier calls with the CRM/VMO’s to stay in the loop on what is going on with each job posting and the needs/concerns of the hiring managers.

For immediate consideration, please reach out directly to Kelley Conlon, Regional Recruiter, at kelley.conlon@randstadusa.com or apply online directly to the job posting. 

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Equal Opportunity Employer: Minorities/Women/Veterans/Disabled 
 
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

 

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Location_formattedLocationLong: Chicago, Illinois US