about randstad

Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.

Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs. We generated revenue of €27.6 billion. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see www.randstad.com  

VMS Support Analyst I

Location: Alpharetta, Georgia US

Notice

This position is no longer open.

Job Number: 25900

Workplace Type: On-site

Employment Type: Full Time Associate

Position Title: Kaiser R2 VMS Support Analyst

External Description:

Position Objective

The VMS Support Analyst I is responsible for troubleshooting and diagnosing issues with RCS MSP clients where a VMS application is in place. This person will evaluate existing processes, and recommend alternative solutions throughout the customer life-cycle (post go-live) to meet customer specific requirements while ensuring efficiencies are realized in ongoing services and support. The VMS Support Analyst will also participate during the Solution Design phase of implementations by reviewing and recommending alternative solutions for those that deviate from the current standards.

Position Summary

  • Troubleshooting
    • Document customer requests and help determine feasibility of the request
    • Partner with other teams to further research and resolve questions, issues, and test scenarios
  • Communication
    • Provide support and VMS application expertise to various internal solutions operation and deployment teams
    • Track, prioritize and communicate all internal & external product requests to VMS vendors
    • Maintain expertise in VMS Products and supported applications and communicate effectively
  • System Enhancements & Process Improvement
    • Escalating enhancement ideas to meet specific client needs and requirements. This includes but is not limited to process re-design, best practices and new feature deployment
    • Assist with all VMS software upgrades and releases including testing existing functionality
    • Review technical documents related to Randstad Back Office, RFO and other native applications

Education

  • Bachelor’s Degree highly preferred

Work Experience

  • 4+ of contingent management or service industry experience
  • 1+ years post-implementation support experience
  • MSP, VMS, Fieldglass, IQ Navigator, project or release management a plus


Knowledge, Skills, and Abilities

  • High service orientation with excellent follow-up to see solutions through
  • Strong people skills; ability to communicate well with all levels of the organization
  • Ability to multi-task and effectively prioritize workload
  • Ability to manage multiple priorities and deadlines in a fast-pace environment
  • Able to work collaboratively both as a team player and leader to accomplish major new initiatives
  • Working knowledge of MS Office suite (Word, Excel, Visio, etc.)

Get to know us and find out "What More Could You Do" at Randstad.

Equal Opportunity Employer: Minorities/Women/Veterans/Disabled

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Location_formattedLocationLong: Alpharetta, Georgia US