Covid-19 Response:

Randstad is offering virtual interviews and remote onboarding as we work to open up our local offices safely. In locations where onsite work is currently required, we’ve established safety protocols and controls that meet the guidelines set by the CDC, OSHA and local health authorities.

about randstad
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential by combining the power of today’s technology with our passion for people. We call it Human Forward. In 2019, we helped more than two million candidates find a meaningful job with our 280,000 clients. Furthermore, we trained more than 350,000 people. Randstad is active in 38 markets around the world and has top-three positions in almost half of these. In 2019, Randstad had on average 38,280 corporate employees and generated revenue of € 23.7 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see www.randstad.com.

Find out what it's like to walk a mile in the shoes of a Randstad employee.

Client Delivery Manager

Location: Alpharetta, Georgia US

Notice

This position is no longer open.

Job Number: 25072

Employment Type: Full Time Associate

Position Title: RHC Client Delivery Manager

External Description:

JOB SUMMARY:
The RHC Client Delivery Manager is accountable for achieving, through interaction with the field organization and clients, two main objectives within his/her designated account portfolio — sales support and growth and ensuring service delivery excellence.   The CDM serves as coach, consultant, and coordinator as well as provides administrative functions of receiving requisitions and internal and external reporting.  The professionalism and expertise demonstrated through the consistency, efficiency, and accessibility of the CDM influences Randstad’s ability to grow market share and manage contract requirements.
 
RESPONSIBILITIES:
 
• Assist with on boarding, retaining, and growing customers
• Ensure an understanding of contract terms and deliverables through account fact sheets and provide ongoing coaching to the field organization
• Update account fact sheets and email distribution lists as needed
• Communicate service commitments and location specific information to the servicing branches
• Participate in quarterly and annual reviews and expectations meetings as needed
• Provide internal and client reporting 
• Support implementation of innovations and initiatives driven by the customer and/or Strategic Account Managers 
• Proactively audit background screening compliance 
• Support RFI/RFP process as needed
• Manage affiliate vendors when applicable
• Maintain expertise in Randstad and 3rd party vendor management systems
• Offer ideas during the sales process for multi concept solutions
• Identify revenue growth opportunities and communicate to the field
• Escalate issues and concerns to strategic account management as appropriate
• Identify warning signs and offer insights to improve client relationships
• Provide expertise regarding employment issues and challenges by serving as an information resource and solutions provider to field and client
• Track account performance
• Monitor days sales outstanding (DSO) and serve as liaison between field and the accounts receivable department
 
Skills Required:
• Strong systems aptitude (ability to effectively utilize Prism, Excel, PeopleSoft, Outlook)
• Very strong phone and written communication skills
• Analytical – need to be able to assess usage at supported accounts and target opportunities 
• Strong work ethic, self-motivated, results oriented, team player
• Microsoft Office – Intermediate Outlook, Word, Excel
 
Education and Experience Desired:
• 4-year college degree (preferably business-related)
• Minimum 2 years work experience
• Proven excellent customer service experience
• Randstad or staffing operations experience a plus 
 
Competencies:
• Customer service orientation
• Strong communication and relationship-building skills
• Ability to understand and influence others
• Analytical thinking
• Ability to solve problems independently
• High self-confidence  
• Aptitude for information seeking and conceptual thinking
• Passion for results
 
Get to know us and find out "What More Could You Do" at Randstad
 
Equal Opportunity Employer: Minorities/Women/Veterans/Disabled
 
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Location_formattedLocationLong: Alpharetta, Georgia US