Engagement Manager

Job Number: 29943

Workplace Type: On-site

Employment Type: Full Time Associate

Position Title: RT Client Delivery Manager

External Description:

Client Delivery Manager

Branch Administrator responsibilities:

To onboard all new talent (W2 and Third Party Vendors) and ensure that all required internal paperwork, client specific paperwork, and pre-employment screenings are complete and compliant prior to the start of talent’s assignment.  To ensure compliance with all HR policies, E-Verify and employee file retention. To be responsible for confirming that all talents’ timecards are submitted, approved and received by central payroll for processing each week.  You will be asked to review new client agreements to determine customer setup needs and make changes to existing customer’s setup when necessary.  You will also provide administrative support to the Chicago office.

Skills Required:

• Adapts quickly to frequently changing processes, guidelines and requirements
• Must be a “Quick study" when learning new systems, skills and concepts
• Proficient with Microsoft Office tools including Word, Excel and PowerPoint
• Proficient using Google mail, calendaring and shared drives
• Ability to think and respond quickly and effectively under pressure
• Strong customer focus and customer service skills
• Excellent communication and organizational skills
• Possess strong interpersonal skills and ability to analyze, explain, and draw logical conclusions
• Experience describing and documenting specific requirements
• Must be detail oriented with a concern for quality expressed by continually initiating process improvements

Job Responsibilities

• Manage the onboarding process from to start to finish for new talent. (Onboard, Hire, E-Verify)
• Communicate effectively with recruiters and account managers to ensure new hire paperwork and screenings are completed and talent are cleared and ready to hire prior to their start date.
• Ensure compliance with E-Verify for each W2 contractor hired.
• Create orders and assignments for all talent
• Gather paperwork for new vendors and submit to corporate compliance for setup
• Serve as talent’s dedicated contact for all payroll or timekeeping questions and issues.
• Confirm that Corp Payroll receives and enters approved time for all talent that worked the previous week, by Tuesday close of business each week.
• Update producers on status of time collection repeatedly, and make them aware when their talent is missing time or if their talent’s time missing the Tuesday COB cutoff.
• If talent’s time is received after Tuesday COB cutoff, ensure that the talent still get their approved time entered and approved so that they receive a paycheck and so that billing can be processed.
• Maintain and update: weekly payroll Google doc, Client Specific Requirements, Logins for VMS sites and drug/background vendors.
• Run and Review time entry audit report, payroll register, invoice register, third party vendor payment reports and spread reports to ensure accuracy. Research and resolve any issues discovered.
• Help producers with spread report questions
• Process Pay and Bill Adjustments and notify producers tied to the activity, if the adjustment will result in an impact to their spread.
• Update Assignments: Including time approver, pay and bill rates, extensions, and commission, as needed
• Close assignments and terminate talent’s employment once their contract ends
• Serve as main point of contact to respond to Equifax on unemployment claim inquiries.
• Process and track permanent placement billing
• Process emergency pay cards for W2 talent as needed
• Act as backup for BA’s in other UMR offices as needed.
• Administrative support for Managing Director of Chicago office
• Research and respond promptly to inquiries from centralized payroll and billing departments
• Attend Bi-Weekly BA call
• Review Accounts Receivable/Aging reports bi-weekly and coordinate with central collections team when an issue is identified (i.e.: short payments; over payments, extremely delinquent accounts, etc…)
• Review new client agreements to determine customer setup requirements.
• Submit new customer setup requests and make changes to existing customer setup as needed
• Reconcile AMEX pcard purchases and upload receipts monthly
• Book travel arrangements for talent and internal associates as needed
• Other office support, including: AP, expense reports, gift card purchases through procurement, order office supplies, file paperwork as per retention policy, order promotional products, etc…
• Serve as a liaison between field operations and corporate office when needed. Also help communicate updates to Talent when needed.
• Assist management and sales team members as needed/requested with special projects and company events, if time permits

Client Delivery Manager Responsibilities:

Assist client sales team in support of a specific client and activities pertaining to that client’s contractor population.

• Schedule all interviews with client managers (Phone, Video, Onsite)
  • This includes booking the interview rooms
  • Requires CSA to be onsite to view all calendars and available rooms/resources
• Regularly update various spreadsheets/documents for both internal and external distribution related to:
  • Contractor population data (work location, manager, job title, etc)
  • Contractor starts/ends/extensions
• Contractor Starts
  • Initial paperwork
  • Follow-up on drug tests, background checks
  • Fingerprint scheduling
  • Client specific paperwork as well as the completion of any Randstad or government required paperwork.
• Contractor Extensions
  • Regular follow-up with client Project management office to ensure extensions are gathered in time to ensure consultant remains on project
  • Entering extensions in any client-specific systems as well as Randstad’s ATS/CRM
• Contractor Ends
  • Appropriate communication with contractors (when needed) related to their ending date.
  • Shutting down contractor access to client-specific systems
  • Ensuring that all equipment is returned to client

Application Process:  Apply here or send resumes directly to Tiffany.Ogden@RandstadUSA.com

 

 about Randstad

Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential. We do this by combining the power of today’s technology with our passion for people. We call it Human Forward. Our services range from regular temporary Staffing and permanent placements to Inhouse Services, Professionals, and HR Solutions, including Recruitment Process Outsourcing, Managed Services Programs and  outplacement. Randstad is active in 38 countries around the world and has top-three positions in almost half of these. In 2018, Randstad had on average 38,820 corporate employees and 4,826 branches and Inhouse locations. In 2018, Randstad generated revenue of € 23.8 billion and holds the world’s number one position in its industry since November 2018. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext Amsterdam, where options for stocks in Randstad are also traded.

Get to know us and find out "What More Could You Do" at Randstad 

Equal Opportunity Employer: Minorities/Women/Veterans/Disabled       

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Location_formattedLocationLong: King of Prussia, Pennsylvania US