Operations Manager
Location: Knoxville, Tennessee US
Notice
Job Number: 27877
Workplace Type: On-site
Employment Type: Full Time Associate
Position Title: RIS Operations Manager
External Description:
- Oversee a high volume light industrial client on a daily basis with regards to resources, time, productivity, budget and quality of service.
- Maintain regular communication with key external client contacts and end users to provide tailored services and ensure the highest level of client satisfaction.
- Communicate regularly with key contacts at the account to ensure the highest level of client satisfaction.
- Work closely with the account team to ensure the efficiency and effectiveness of the fixed
- flexible workforce pool to be deployed in support of the client's business goals and objectives.
- Meet with account team regularly to evaluate execution of the concept, status of deliverables, achievement of KPIs (Key Performance Indicators), and opportunities for improvement.
- Develop and draw upon an extensive understanding of the client's business, strategic direction, processes and policies.
- Maintain an extensive detailed understanding of the client's business, strategic direction, processes and policies.
- Partner closely with the process manager to ensure the account team is fully aware account activity and client impacting situations.
- Ensure compliance and coordinate efforts pertaining to unemployment hearings, applicant screenings (background, assessments, drug testing), safety, payroll, I-9s, and workers compensation.
- 5+ years business experience preferred
- 3+ years people management required
- Previous team leadership of 3-5 (+) managers required
- Minimum 3+ years in high volume light industrial recruiting/staffing industry required
- Previous multi-unit/location responsibilities preferred
- Ability to multi-task and effectively prioritize workload.
- Ability to work independently (solo) and manage multiple priorities and deadlines in a fast-paced environment.
- Ability to travel between client site and recruiting center daily and/or weekly as needed.
- Demonstrated ability to manage and resolve complex client situations in an effective manner.
- Unsurpassed level of professionalism and ability to communicate at all levels of the client organization. Strong organizational, analytical, and problem solving abilities.
- Ability to present business reviews and workforce strategies to client groups as necessary.
- Demonstrated ability to identify customer's needs and to deliver, decline, or adjust expectations.
- Ability to execute business model consistently.
- Exceptional follow through is mandatory!
City:
State:
Community / Marketing Title: Operations Manager
Company Profile:
EEO Employer Verbiage:
EEO Employer Verbiage Displays here
Location_formattedLocationLong: Knoxville, Tennessee US