Program Manager - MSP Client Services
Location: Dallas, Texas US
Notice
Job Number: 27225
Workplace Type: On-site
Employment Type: Full Time Associate
Position Title: MSP Program Team Manager
External Description:
JOB SUMMARY:
This position will manage a Managed Service Provider (MSP) Program Team which will own the day-to-day responsibility for service delivery to an assigned account(s)
Leader by example; implement strategies to achieve contracted service level metrics; manage sale and delivery of products/services to achieve agreed end result; budget accountability; goals and objectives management; maintain communication with established clients to ensure successful business development.
EDUCATION:
High school diploma or equivalent required
College degree strongly preferred
EXPERIENCE:
3 – 5 years of staffing industry experience as well as 3 – 5 years of experience managing people in an account management capacity
SKILLS REQUIRED:
- Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Outlook
- Strong customer focus and customer service skills
- Experience presenting to C-level executives
- Excellent communication, interpersonal and organizational skills
- Demonstrated experience managing large, complex accounts or projects
- Experience describing and documenting project or client requirements
- Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements
- Strong management skills based on several years of experience, including people development and team building
- Superior consulting, leadership, management, interpersonal and mentoring skills
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Equal Opportunity Employer: Minorities/Women/Veterans/Disabled
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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Community / Marketing Title: Program Manager - MSP Client Services
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Location_formattedLocationLong: Dallas, Texas US