Experience Required:
- At least 4 years experience in people & process management within a call center, manufacturing, Distribution, logistics, or warehouse environment.
- Demonstrated knowledge of workforce analytics and operational performance metrics to gauge call center, or manufacturing and distribution process improvement progress.
- Demonstrated ability to perform analysis, make recommendations, manage change, and quantify results
-Super user of Excel, Power Point and Word
- Change agent with ability to influence others to action
- Performance management: motivating, coaching, tough conversations
- Strong analytical and quantitative skills
- Consultative in relationships
- Excellent communication skills at all organizational levels and across functions
- Innovative thinking and problem-solving
- Strategic planning
- Drive cost savings
- Process mapping
- Project management
- Strong knowledge of Microsoft applications including Excel & PowerPoint.
Other Experience that is Preferred
- Lean or Six Sigma knowledge
- Providing a safe work environment: accident prevention, investigations, reporting
- Previous P&L experience
Human Resources expertise, applied in a call center or manufacturing environment including:
- Local labor market analysis
- Recruitment processes for mass hiring
- Workforce optimization: scheduling, managing OT and idle time
- Job analysis, job descriptions, job coding
- Create effective hiring profiles and hiring processes
- Effective qualifying and screening, maintaining documentation
- Confirming and managing the legality of the workforce
- Federal, state, and local laws regarding employee rights, employer responsibilities (ADA, FMLA, Unemployment, etc.)
- Training and development of the workforce
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.