Support Services Manager
Location: Bentonville, Arkansas US
Notice
Job Number: 26873
Workplace Type: On-site
Employment Type: Full Time Associate
Position Title: PBO Support Service Manager
External Description:
Primary Purpose of the role:
- Provides leadership and guidance to operational personnel.
- Oversees operations, staffs areas of responsibility, and supervises administrative tasks.
- Develops and maintains good working relationships between Randstad and the customer to ensure quality support, responsiveness and high customer satisfaction.
- Responsible for negotiating and understanding customer requirements, adhering to customer guidelines and achieving agreed to customer departmental goals and objectives.
Eligibility requirements:
- Undergraduate degree or equivalent experience
- 3-5 years prior experience in various related customer services positions preferred.
- Previous customer service experience in management role focused on a quality customer experience.
- Strong leadership, management skills, and demonstrated ability to manage and resolve complex client situations in an effective manner.
- Excellent communications (interpersonal, verbal, written) including negotiation skills, active listening and able to project empathy and common sense.
- Intermediate knowledge of MS Office and MS Office.
- Ability to multi-task and effectively prioritize workload.
- Unsurpassed level of professionalism and ability to communicate at all levels of the client organization.
- Strong organizational, analytical, and problem solving abilities.
- Ability to work independently and manage multiple priorities and deadlines in a fast-paced environment.
- Ability to present business reviews and workforce strategies to client groups.
- Demonstrate the ability to identify customer’s needs and to deliver, decline, or adjust expectations.
- Intermediate knowledge of MS Office and Outlook.
- Travel is required ; 50% minimum unless otherwise noted.
Get to know us and find out "What More Could You Do" at Randstad
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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Location_formattedLocationLong: Bentonville, Arkansas US