Solutions Delivery Consultant/Analyst
Location: New York, New York US
Notice
Job Number: 24965
Workplace Type: On-site
Employment Type: Full Time Associate
Position Title: RCS Solutions Delivery Consult
External Description:
Randstad - Solutions Delivery Consultant
Description
The Solutions Delivery Consultant works to improve business efficiency and productivity by identifying, configuring and developing operational and reporting solutions. This valued team member works closely with account teams, vendors, clients, and corporate resources to take a comprehensive approach to ensuring adherence to contractual, financial, and service requirements; and is responsible for providing high-level analytic reporting regarding operational effectiveness.
Primary Responsibilities
- Contract Maintenance & Management (40%)
- Collaborate with the Field Management, their respective Service Delivery and other teams to administer client and supplier contract revisions and executions.
- Partner with the accounting team to ensure all invoices and payments are correctly accounted for per policy.
- Review and track billing arrangements, financials and contracts across all the outsourcing relationships to ensure accuracy and completeness.
- Maintain internal contract database to ensure all internal documentation (business case, stakeholder approvals, etc.) associated with each contract or contract revision is appropriately archived with easy tracking and access.
- Work with the contracts and legal team to ensure the corporate contract database is updated.
- Respond to queries/issues relating to individual contract questions.
- Auditing & Analytics (30%)
- Oversees the deployment of reports and dashboards to monitor and assess performance of sub-suppliers and suggests improvement and takes corrective action when appropriate
- Integrate data from several sources to report on effectiveness and results impact of supplier performance
- Integrate Vendor Management Systems, Front Office, & Hyperion data to create regular and ad hoc business reports
- Design, develop and manage a portfolio of analytics to support decision making, planning and budgeting initiatives of the Client, the Service Delivery teams and Field Management for all of the outsourced relationships.
- Support Field Management by preparing quarterly supplier scorecards and tracking trends for the Outsourcing contracts.
- Operations & Financial Analysis (20%)
- Support requests from the Leadership Team through ad hoc modeling/analysis of operational data.
- Works with Solutions Delivery team to design Statement of Work (SOW) tools library including templates, standards, tracking, & reporting mechanisms
- Works closely with internal clients to examine and analyze data flows, reporting requirements and business models
- Support the annual budgeting process for the outsourced contracts
- New Account Discovery & Set-Up (10%)
- Supports sales effort as implementation SME
- Gathers client requirements and customizes solutions in conjunction with technology and program support teams
- Functions as project manager for implementation timelines & deliverables
Competencies
- Strong drive and commitment for delivering outstanding results
- Ability to prioritize multiple projects or tasks, meeting deadlines, maintaining quality
- Plan, execute, and follow-through on project efforts
- Analytical ability
- Ability to synthesize information and ideas
- Excellent communication and presentation skills
- Ability to relate to different levels within the organization from line employees to senior management
- Attention to detail
- Ability to react quickly and professionally in high stress situations
- Superior judgment and decision making
- Service orientation
Desired Background & Experience
- Bachelor’s degree
- 5+ years’ experience in the areas of data and/or operational analysis.
- Vendor management
- Meeting management
- Project Management
- Working knowledge of SOW
- Excellent working knowledge of MS - Excel and Power Point with knowledge of macros, pivot tables and development of Excel-based financial models
- VMS knowledge preferred but not essential
10% Travel
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Community / Marketing Title: Solutions Delivery Consultant/Analyst
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Location_formattedLocationLong: New York, New York US