PICS Payroll Operations Specialist
Location: Alpharetta, Georgia US
Notice
Job Number: 24265
Workplace Type: On-site
Employment Type: Full Time Associate
Position Title: MSP PICS Operations Specialist
External Description:
JOB SUMMARY:
The Operations Specialist is responsible for processing all assigned talent enrollments, timesheets, SOR’s, and required screening for payroll talent in timely compliance within the client/payroll deadlines. This position utilizes excellent customer service techniques and skills with clients, talent, and other employees in order to promote a high level of satisfaction. The main focus of this position is to provide outstanding levels of service in a professional and thorough manner. Emphasis is on accuracy, consistency and outstanding customer service.
Provides administrative/analytical support; specific operations/support role; project driven; exhibits some technical skills; provide leadership and development of other
Operations Specialist Responsibilities:
- Review all enrollments for completeness and accuracy, and enter into the appropriate system
- Review and enter all timecards for assigned clients
Manage pay and bill rates for talent and clients
- Enter customer changes as requested
- Provide customer support and service through accurate and timely answering of client and talent calls
- Provide customer and talent support for automated time entry systems as applicable
- Complete payroll documentation as needed for payroll stops, voids, batch cancellations, stop payments and reversals
- Provide enrollment packets and timesheets upon client request
- Meet I-9 compliance and manage/resolve eVerify issues
- Identify quality issues contributing to late payment talent
- Timely response to all client and talent calls and/or communications
- Meet designated payroll deadlines to ensure accurate billing for clients and timely talent pay
- Other duties as assigned
Education:
- High school diploma or equivalent required
- Bachelor’s degree preferred
Work Experience:
- 2-5 years of experience in a Customer Service production setting required
- Previous experience in staffing or service related industry preferred
Knowledge, Skills, and Abilities:
- Proficient with Microsoft Office tools including Word, Excel, PowerPoint
- Strong customer focus and customer service skills
- Excellent organizational, and time management skills
- Excellent verbal and written communication skills
- Possess strong interpersonal skills and general payroll knowledge
- Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization
- Possess strong problem solving skills
- Detail oriented with a concern for quality expressed by continually initiating system and process improvements
- Results oriented
- Ability to work as a team or with minimal supervision
- Ability to interact and communicate with all levels of staff and management
- Demonstrates critical thinking, analytical and problem solving abilities
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Equal Opportunity Employer: Minorities/Women/Veterans/Disabled
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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Community / Marketing Title: PICS Payroll Operations Specialist
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EEO Employer Verbiage:
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Location_formattedLocationLong: Alpharetta, Georgia US