about randstad

Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.

Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs. We generated revenue of €27.6 billion. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see www.randstad.com  

PICS Payroll Operations Specialist

Location: Alpharetta, Georgia US

Notice

This position is no longer open.

Job Number: 24265

Workplace Type: On-site

Employment Type: Full Time Associate

Position Title: MSP PICS Operations Specialist

External Description:

JOB SUMMARY:

The Operations Specialist is responsible for processing all assigned talent enrollments, timesheets, SOR’s, and required screening for payroll talent in timely compliance within the client/payroll deadlines.  This position utilizes excellent customer service techniques and skills with clients, talent, and other employees in order to promote a high level of satisfaction.  The main focus of this position is to provide outstanding levels of service in a professional and thorough manner. Emphasis is on accuracy, consistency and outstanding customer service.

Provides administrative/analytical support; specific operations/support role; project driven; exhibits some technical skills; provide leadership and development of other

Operations Specialist Responsibilities: 

  • Review all enrollments for completeness and accuracy, and enter into the appropriate system
  • Review and enter all timecards for assigned clients

Manage pay and bill rates for talent and clients

  • Enter customer changes as requested
  • Provide customer support and service through accurate and timely answering of client and talent calls
  • Provide customer and talent support for automated time entry systems as applicable
  • Complete payroll documentation as needed for payroll stops, voids, batch cancellations, stop payments and reversals
  • Provide enrollment packets and timesheets upon client request
  • Meet I-9 compliance and manage/resolve eVerify issues
  • Identify quality issues contributing to late payment talent
  • Timely response to all client and talent calls and/or communications
  • Meet designated payroll deadlines to ensure accurate billing for clients and timely talent pay
  • Other duties as assigned

Education:

  • High school diploma or equivalent required
  • Bachelor’s degree preferred

Work Experience:

  • 2-5 years of experience in a Customer Service production setting required
  • Previous experience in staffing or service related industry preferred

Knowledge, Skills, and Abilities:

  • Proficient with Microsoft Office tools including Word, Excel, PowerPoint
  • Strong customer focus and customer service skills
  • Excellent organizational, and time management skills
  • Excellent verbal and written communication skills
  • Possess strong interpersonal skills and general payroll knowledge
  • Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization
  • Possess strong problem solving skills
  • Detail oriented with a concern for quality expressed by continually initiating system and process improvements
  • Results oriented
  • Ability to work as a team or with minimal supervision
  • Ability to interact and communicate with all levels of staff and management
  • Demonstrates critical thinking, analytical and problem solving abilities

Get to know us and find out "What More Could You Do" at Randstad

Equal Opportunity Employer: Minorities/Women/Veterans/Disabled 

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. 

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Community / Marketing Title: PICS Payroll Operations Specialist

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Location_formattedLocationLong: Alpharetta, Georgia US