Operations Manager/ MSP
Location: Marlborough, Massachusetts US
Notice
Job Number: 22362
Workplace Type: On-site
Employment Type: Full Time Associate
Position Title: RCS Program Manager
External Description:
- The program manager acts as an on-site extension of the client’s HR function, managing all aspects of client management, new business development, and recruitment, selection, deployment and management of talent with their on-site team
- Recruit, manage, and develop internal staff
- Monitor and control costs; responsible for full P&L
- Achieve budget profitability and identify opportunities for new revenue streams
- Work with both clients and talent to identify employment needs and priorities and provide appropriate workforce solutions
- Monitor and maintain strategic partnership with the client through an extensive and active understanding of the client’s business, strategic direction, processes, and policies
- Monitor and maintain relationships with Alliance Suppliers, and ensure adherence to contractual obligations
- Maintain close contact with the key principals at the account to ensure highest level of client satisfaction possible
- Oversee and manage team’s building and maintenance of a talent pipeline that aligns with the client’s needs and output requirements
- Meet with director level contacts on a daily/weekly basis to assess business needs, requirements, performance, overall satisfaction with the RCS service levels, and opportunities for growth
- Consistently exceed client expectations, and facilitate and drive change in a fast-paced and dynamic work environment
- Effectively deliver Randstad’s operational standards with excellence while using RCS specific tools for recruitment, selection, and
- retention of talent and client development activities
- Work with senior management to ensure the profitability of the business, adherence to the contract and SLA’s, and to seek out opportunities for improvement
- Manage budget and effectively allocate resources accordingly to yield the best ROI
- Resolve operational challenges that impact the effectiveness of the account
Eligibility requirements
- Bachelor’s degree required; Master’s level work a plus.
- Five to seven years of business experience with a minimum of one in either staffing or in the client’s industry of specialization.
- Ability to multi-task an effectively prioritize workload.
- Unsurpassed level of professionalism and ability to communicate at all levels of the client organization.
- Demonstrated ability to manage and resolve complex client situations in an effective manner.
- Strong organizational, analytical, and problem solving abilities.
- Ability to work independently and manage multiple priorities and deadlines in a fast-paced environment.
- Intermediate knowledge of MS Office and Outlook.
- Ability to present business reviews and workforce strategies to client groups.
- Demonstrate the ability to identify customer’s needs and to deliver, decline, or adjust expectations
Get to know us and find out "What More Could You Do" at Randstad
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
City:
State:
Community / Marketing Title: Operations Manager/ MSP
Company Profile:
EEO Employer Verbiage:
EEO Employer Verbiage Displays here
Location_formattedLocationLong: Marlborough, Massachusetts US