Client Care Manager
Location: Charlotte, North Carolina US
Notice
Job Number: 30479
Workplace Type: On-site
Employment Type: Full Time Associate
Position Title: RT Client Care Manager
External Description:
JOB SUMMARY
The Client Care Manager (CCM) is the single point of contact for the client, RT client relationship manager (CRM) and/or RT account manager (AM) as well as internal teams servicing large, national accounts. The CCM is responsible for ensuring and facilitating flawless execution of the customer experience when onboarding new talent into the client and off-boarding talent from their assignments. Will work closely with RT sales and recruiting teams.
The CCM will exercise discretion and independent judgment with respect to matters of significance that are directly related to the management and operation of the business, including:
RESPONSIBILITIES
- Build and maintain relationships with the client’s hiring managers, internal RT sales and recruiting teams with the goal of growing the business relationship.
- Facilitating and streamlining communications with the client’s hiring managers, internal RT sales and recruiting teams to ensure excellent customer satisfaction.
- Flawlessly manage the talent onboarding process within the client’s systems and processes including but not limited to: security profiles, badging, requisitioning client equipment (laptop, etc.), client IT accounts (email, various access to specific software applications or services).
- Facilitate the off-boarding for RT talent within the customer systems at the end of assignments. This includes ensuring all account access has been terminated and client equipment has been returned.
- Attend client meetings including quarterly business reviews as requested by the CRM or RT account manager.
- Assist with preparation of client bids for contract labor requests in conjunction with client services.
- Manage and monitor the onboarding process of all new hires within the client environment.
- Ensuring RT is deeply integrated with the client and understand the client’s onboarding and other requirements to assist with identifying opportunities
- Facilitate communications with client’s hiring managers, internal RT sales and recruiting teams on the onboarding process
- Assist the account manager, CRM and/or Strategic Account Director with client meetings and identifying soft selling opportunities. Some travel may be required.
SKILLS
- Proficient with Microsoft Office tools including Word, Excel and PowerPoint
- Excellent communication, interpersonal and organizational skills
- Demonstrated experience managing large, complex accounts and projects
- Experience describing and document client interactions and project requirements
- Must be detail oriented with a concern for quality expressed by continually initiating system and process improvements
- Strong management skills based on several years of experience
- Superior consulting, leadership, management, interpersonal and mentoring skills
EDUCATION
- High school diploma or equivalent required
- Bachelor Degree strongly preferred
EXPERIENCE
- 3-5 years of related experience
Interested candidates should send your resume and salary requirements to sheila.bacon@randstadusa.com.
about Randstad
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential. We do this by combining the power of today’s technology with our passion for people. We call it Human Forward. Our services range from regular temporary Staffing and permanent placements to Inhouse Services, Professionals, and HR Solutions, including Recruitment Process Outsourcing, Managed Services Programs and outplacement. Randstad is active in 38 countries around the world and has top-three positions in almost half of these. In 2018, Randstad had on average 38,820 corporate employees and 4,826 branches and Inhouse locations. In 2018, Randstad generated revenue of € 23.8 billion and holds the world’s number one position in its industry since November 2018. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext Amsterdam, where options for stocks in Randstad are also traded.
Get to know us and find out "What More Could You Do" at Randstad
Equal Opportunity Employer: Minorities/Women/Veterans/Disabled
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
City:
State:
Community / Marketing Title: Client Care Manager
Company Profile:
EEO Employer Verbiage:
EEO Employer Verbiage Displays here
Location_formattedLocationLong: Charlotte, North Carolina US